Faq

What is the status of my order?

All orders will receive an email containing your tracking number as soon as your order has shipped. If you did not receive an email, please check your spam folder. If you are still not receiving the email, drop us a line via Email We’ll get back to you with the status of your order.

Are Ace Ultra Premium products safe?

All of our products are lab-tested by an accredited third-party laboratory and created in a GMP/ISO-certified facility to further ensure it meets our safety standards.

Do I need a medical recommendation to purchase Ace Ultra Premium ?

No, you don’t need a medical recommendation. However, laws regarding hemp and THC vary by state, so you may want to check your state’s specific regulations.

What states do you deliver to?

You can place an order from anywhere in the U.S.

When will my order ship?

Most orders are shipped within one business day of being placed. If an order is placed before 12:00pm , it will be shipped the same day. An order that is placed on a Friday after 12:00pm , the package will be shipped the following Monday.

Due to extreme order volumes, shipping may be delayed. If you do not receive an email update about this, please reach out to us Via Email and we’ll get you sorted.

How long will delivery take?

Please allow 3-5 business days for the package to arrive. If you do not receive your order within 10 days, please reach out to our Customer Care team.

Is my package shipped discreetly?

We get it, it’s a bad look to receive a package with the box screaming to the world what you ordered. Rest assured, our shipping is discreet.

Why Don’t You Accept Credit card Payments ?

Credit card payment processing companies often hesitate to process payments for THC products due to the complex and evolving legal landscape surrounding cannabis. Cannabis is still classified as a Schedule I controlled substance under federal law, making it a high-risk industry for financial institutions.

The reluctance of credit card payment processing companies to accept THC-related payments stems from the unique challenges and risks associated with the cannabis industry. As laws and regulations continue to evolve, we may see more financial institutions and payment processors entering this space.

Where do you ship from?

All orders ship from our Los Angeles California facility for fast, reliable delivery.